What happens after you report a food correction in the WISEcode app

When you report a problem with a food in the WISEcode app — a wrong photo, incorrect ingredients, nutrient values, or product details — your report goes straight to our food data team. This article explains what happens next.

Your report was received

If you submitted a correction through the app (for example, by tapping Report a mismatch or sending feedback from a food page), we already have it. It includes the food item, your note, and any photo you attached. You do not need to submit it again or contact support separately.

What we do with it

Our food data team reviews each report against the product's official packaging and our data sources. If the image or details are wrong, we correct the catalog entry. Most corrections are reviewed and reconciled within a few business days.

Will I hear back?

You'll receive a confirmation email when your report is received. We don't always send a follow-up for each individual fix, but the correction will appear in the app once the catalog entry is updated.

Something still looks wrong?

If a food still shows incorrect information more than a week after you reported it, reply to your confirmation email or contact us at support@wisecode.ai and we'll take another look.

Thank you for helping keep WISEcode's food data accurate — reports like yours make the app better for everyone.