Trouble Logging In or Creating an Account

Which product are you signing in to?

WISEcode has two sign-ins. Brands and business users sign in to WISEcode AI at wi.wisecode.ai. Consumers use the WISEcode mobile app account. Make sure you are on the right one — credentials are separate.

Common fixes for WISEcode AI (business)

1. No account yet? Go to wi.wisecode.ai and sign up with your business email. You will be asked for your brand’s GS1 company prefix, which WISEcode authenticates against the GS1 register; your workspace is then built automatically in a few minutes.
2. Forgot password: use the password reset link on the sign-in page. Reset emails can land in spam — search for “wisecode”.
3. Invitation link expired: reply to your invitation email or contact support and we will send a fresh invitation.
4. GS1 prefix not accepted: check the prefix against your GS1 certificate. If it is correct and still fails, contact support with the prefix and your company name.
5. Existing WISEcode Intelligence customer? Your login is unchanged. Your account moved to WISEcode AI automatically on your next sign-in after October 27, 2026.

Still stuck?

Submit a request with the email address you are trying to use, whether you are signing in to the app or to WISEcode AI, and any error message you see. A member of the WISEcode team will review it and get back to you.